Terms & Conditions

You must provide accurate details and keep your password confidential. You are responsible for activity on your account, including bookings made with your credits.

One account per person. Accounts are not transferable, and credits or memberships may not be sold or shared unless issued as a gift voucher.

Sessions are booked subject to availability. A booking reserves a specific machine in a specific slot, and the credit or membership visit is deducted at the time of booking.

You may cancel free of charge up to 12 hours before your session, and the credit is returned automatically. Inside 12 hours, a cancellation request is sent to the studio for approval; the studio may decline it and retain the credit.

Arriving more than 10 minutes late may mean a shortened session or forfeiture of the slot, since the following booking cannot be delayed.

Credits are held per studio and per session length. A credit for one session type cannot be spent on another. Credits do not expire while the studio at which they were bought is trading.

Memberships run for the term shown at purchase and carry a visit allowance that resets each period. Unused visits do not roll over. Memberships may be frozen by arrangement with the studio.

Prices are those displayed at the time of purchase and include VAT where applicable. The studio may change prices for future purchases.

Payments are processed by Paystack. We do not receive or store your card details.

Purchases are generally non-refundable once credits have been issued or a membership activated. Where a refund is agreed, or is required by the Consumer Protection Act, it is made to the original payment method.

If a payment is taken but your account is not credited, contact the studio with your payment reference and it will be resolved.

You must accept the studio indemnity before your first session and disclose any relevant medical condition, injury, pregnancy or medication.

Our equipment and staff do not provide medical advice, diagnosis or treatment. Results vary between individuals and are not guaranteed. Claims about session outcomes describe typical effects of the technology, not a promise of a specific result for you.

We may refuse or withdraw access where conduct puts staff, other members or equipment at risk, or where an account is used fraudulently. Where we do, unused credits are refunded unless the conduct caused loss to the studio.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or your rights under the Consumer Protection Act.

Subject to that, our liability arising from your use of the studios, website or app is limited to the amount you paid for the session or package concerned.

We may update these terms; material changes will be notified in the app or by email. Continued use after a change means you accept the updated terms.

These terms are governed by the laws of the Republic of South Africa.

Questions about these terms: roll@bodyactiv.co.za or +27 69 683 6670.